The CEO of Royal Canin France has issued a public warning to dog owners, particularly those who buy from discount shops, because batches of non-compliant products have been put on sale.
Royal Canin France has issued an alert to warn dog owners that unsuitable batches have been sold in clearance shops. It is vital not to give them to your pets.
"In several clearance shops across France, which are not part of our distribution network (which includes vets, pet shops, garden centres and DIY shops), we have identified two batches of 'Urinary S/O Dog Foam 410g' not sold by Royal Canin, as they do not meet our quality and food safety standards." Shops in the Loiret region, among others, are implicated.
What are the products in question?
These non-compliant production batches, which were not put on sale by Royal Canin, were subject to a destruction order on 14 and 15 February 2023. They pose a health risk to dogs.
"Our priority has always been and will continue to be the health and well-being of cats and dogs. This is why we are asking all consumers to check whether they have purchased the relevant batches of 'Urinary S/O Foam for Dogs 410 gr'."
Ces lots se trouvent dans un emballage de 12 boîtes de conserve dont l’étiquette indique : Mousse Urinary S/O pour chien 410 gr“ :
- 06/02/25, FR45273002 RUL (date de péremption : 6 février 2025).
Un autre produit a également été rappelé pour non-conformité. Il s’agit du ‘Mousse GI Low Fat pour chien 410 gr‘ qui a les références suivantes :
- 06/02/25, FR45273002 RLL (date de péremption : 6 février 2025)
- 07/02/25, FR45273002 RLL de 00:00 à 03:00 (date de péremption: 7 février 2025)
If you have these products, please do not give them to your dog and contact Royal Canin Customer Service.
If your dog has eaten any of the batches mentioned, we advise you to have your pet examined by a vet as soon as possible.
Survey in progress
The company has no intention of stopping there:
"We have launched an investigation and informed the relevant authorities in order to understand how these non-compliant batches, despite their certificate of destruction, could have been sold without our consent.
Consumer services. If you have any questions or problems, "our consumer service remains at your entire disposal. Rest assured that all the Royal Canin teams are mobilised because our priority is the health and well-being of cats and dogs in all circumstances. Contact: Royal Canin consumer service 0800 41 51 61.